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EAP Provides Free, Confidential Help

The EAP program at Local 1782 has grown and developed into a substantial resource, available at all stations, for Members who are experiencing difficult times in life.

  • Debt Management
  • Depression / Anxiety / Grief & Loss
  • Eating Disorders
  • Divorce / Marital Relationships / Child / Teen Conduct / Elder Care
  • Alcohol / Drug Dependence / Gambling / Addictive Behaviors
  • Sexual Abuse / Domestic Violence
  • Trauma Reactions

EAP programs were founded by labor unions, and still are sponsored by unions, including IAM Local 1782.

What Is The Employee Assistance Program All About?

Many of us face painful, challenging personal problems at some point in our lives.

Fortunately, your labor union offers a program that can be of enormous help to us during difficult times. EAP offers free, confidential help to Members and their families when a personal problem develops.

How Do I Know When
I Really Have A Problem?

We all have ups and downs.

It’s not always easy to decide when to ask for help. Your EAP representative can help you determine whether you need to take action. Remember, it’s better to deal with a problem before it becomes overwhelming.

Ask yourself these questions.

  • Do I think about the problem frequently or, am I always worried about the same thing?
  • Am I just telling myself the problem “isn’t that bad and it’ll just go away,” but it doesn’t?
  • Do I feel tired, frustrated, depressed, angry or sick?
  • Is my job performance or dependability being affected?
  • Do I feel like giving up?

What Services Does The EAP Provide?

Your EAP representative will provide a clinical assessment and will assist you in developing a plan of action that will meet your needs. If necessary, you will be referred to qualified service providers in your community. The EAP representative will also follow up with you to ensure that you are getting the help you need and that you are satisfied with the referral.

What Will This Cost?

The services of the EAP itself are free. If referral to a community service provider is necessary, your EAP representative will work with you to make effective use of health insurance benefits.

Is The EAP Really Confidential?

The program is confidential – unless you give your authorization for disclosure or as otherwise required by law.

Also, the Employee Assistance Program is voluntary. It’s up to you to decide whether or not you’ll follow EAP recommendations.

The Next Step Is To Call EAP

You can call any of the phone numbers listed on this page, or just call the union EAP Main Office at (650) 876-3625.
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E A P

Three Different Approaches

This page offers three types of resources to Members who are in difficult times. Note: If you are experiencing an outright emergency or are contemplating suicide, call 9-1-1 immediately.

  1. EAP addresses a broad range of personal difficulties in a confidential way. Who to call for help.
  2. FMLA is a law that should be considered by Members for protection against job loss and discipline. An EAP counselor will guide you through the FMLA steps.
  3. Union Plus articles and websites arm you with information. Use it to strategically address difficult issues, such as personal finances.

Union Plus logo

Union Plus articles, financial products and services are not a One-Size-Fits-All solution for everyone. Some of their offerings, and much of their advice, is worth considering.

Union Plus Articles

Union Plus Website Services


EAP Contacts

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Roberto Mendez, Regional Coordinator
(650) 444-6193 (Cell)

SFO Customer Service – Int’l

  • Stefanie Walcek (510) 750-7617
    viktor100@aol.com
  • Margaret Applegate (650) 634-1118

SFO Customer Service – Domestic

  • Francie Patchel (650) 465-2471
  • Rene Toledo (650) 520-4785
  • Cheryl Dunbar (650) 580-6101
  • Sheila Knox (415) 999-7897
  • RJ Patel (650) 634-1118
  • Padma Shri (650) 235-0942

SFO Ramp

  • James Jackson (650) 876-3625

SFO Operations

  • Julia Smith (650) 773-4955

SFO Stores

  • Ricky Salazar (415) 246-9876
  • Debbie Escobosa (650) 344-6429

SJC San Jose – All Work Areas

  • Heidi Quezada (408) 836-5989
    hquezada@comcast.net
  • Lisa Shingu (408) 607-8980

FMLA: The Family Medical Leave Act

FMLA is a federal law sponsored by labor unions. It protects certain workers from discipline when using time away from work to care for their own serious medical condition, or that of an immediate family member.

Here's The Most Important Thing To Know About FMLA

If you have a dependability problem which is legitimately caused by your own serious medical condition (or a family member), then request FMLA.

It really comes down to just that.

Please do not make the mistake of unnecessarily subjecting yourself to company discipline for dependability.

FMLA requires specific things. For example, a worker must have worked 1250 or more hours in the preceding twelve month period. FMLA also has some loopholes, which United Airlines attempts to abuse. For example, your doctor must insert language into your paper work protecting your regular days off from counting towards FMLA.

Sound complicated?

It can be. A qualified EAP will assist you with understanding FMLA, and will even coordinate with your health care provider.

Don't allow United Airlines, or any company to abuse you. Instead, call the EAP Main Number for information and help.

(650) 876-3625 Main Office
Roberto Mendez, Regional Coordinator

How Does FMLA Differ From EAP?

The Employee Assistance Program is a program for helping employees. The Family Medical Leave Act is a law that protects certain employees who must be away from the work place. EAP and FMLA often go hand in hand.

The important thing isn't understanding all the differences. What is important is getting help with problems before they become overwhelming.

In the case of dependability and discipline, the important thing is to request protection under the FMLA law, rather than enduring abusive discipline from any corporation.

Stress graphic

If you're up for a lighter read on stress and sick time

You may want to check out an earlier Sister McBitter article.

The basic message is don't cheat yourself by working sick or avoiding tools at your disposal, such as FMLA or the Employee Assistance Program.

Across the longer horizon, there is legislation proposed for the entire state of California that would require employers to provide nine paid sick days without discipline each year to care for your own wellness needs or that of a family member or friend. The legislation mirrors that already in effect in the city and county of San Francisco.

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